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This section describes likely causes of and possible solutions for the error messages that appear on the command panel.

Bulletin

Cause

Solution

"Authentication has failed."

The entered login user proper name or login password is not correct.

Inquire the user administrator for the correct login user proper noun and login password.

"Hallmark has failed."

The machine cannot perform hallmark.

Contact the administrator.

"Hallmark with the destination has failed. Check settings. To cheque the electric current status, press [Scanned Files Status]."

The entered user name or password was invalid.

• Bank check that the user name and password are correct.

• Check that the ID and countersign for the destination folder are correct.

• A countersign of 128 or more characters may non be recognized.

"Cannot communicate with PC. Contact the administrator."

WSD (Device) protocol or WSD (Scanner) protocol is disabled.

Use IPv4 or IPv6, located in [Configuration] in Web Image Monitor, to enable WSD (Device) and WSD (Scanner).

"Cannot detect original size. Select browse size."

The original placed on the exposure glass is a nonstandard size.

• Identify the original correctly.

• Specify the scan size.

• When placing an original directly on the exposure drinking glass, the lifting/ lowering action of the ADF triggers the automatic original size detection process. Lift the ADF past more than than 30 degrees.

"Cannot find the specified path. Please check the settings."

The destination calculator name or folder proper noun is invalid.

Check whether the reckoner proper noun and the folder proper name for the destination are correct.

"Cannot find the specified path. Please check the settings."

An antivirus program or a firewall is preventing the machine connecting to your computer.

• Antivirus programs and firewalls can forbid client computers from establishing connectedness with this machine.

• To prevent an antivirus application blocking the connexion, register the facsimile program in the antivirus program's exclusion listing. For details about the procedure for excluding a programme, meet your antivirus awarding's Aid.

• To preclude a firewall blocking the connection, register the motorcar'due south IP address in the firewall'southward IP address exclusion settings. For details about the procedure for excluding an IP address, see your firewall's Assistance.

"Cannot start scanning because communication was failed."

Browse Profile is not attack the client reckoner.

Fix Scan Profile. For details almost how to do this, see "Changing Scan Settings", Scanner Reference .

"Cannot kickoff scanning considering communication was failed."

The [Have no action] setting has been selected on the client computer, forcing the client computer to remain inactive when information technology receives scan data.

Open scanner Properties, click the [Events] tab, then select [Commencement this Program] as the computer's response on receipt of scan data. For details, come across your operating arrangement's Help.

"Cannot showtime scanning. Bank check the setting(south) on the PC."

The Scan Profile might be incorrectly configured.

Check the Scan Profile configuration.

"Cannot write on the memory storage device. Check the memory storage device and machine settings."

The retentivity device is faulty, or the file name contains a character that cannot exist used.

• Check to see if the retention device is defective.

• Check the memory device. Information technology might be unformatted, or its format might exist incompatible with this car.

• Check the file name prepare at the fourth dimension of scanning. For details on the characters that can be used in file names, see "Specifying the File Proper name", Scanner Reference .

"Cannot write on the memory storage device considering remaining free infinite is insufficient."

The memory device is full and scan data cannot be saved. Fifty-fifty if the memory device appears to accept sufficient free infinite, data might not exist saved if the maximum number of files that tin can be saved is exceeded.

Supervene upon the memory device.

If the document is scanned with [Scan Settings] set to "Divide" or "Single", data already written to the memory device is saved as is. Supervene upon the retentiveness device and press [Retry] to save the remaining data, or press [Cancel] to redo the scan.

"Cannot write on the memory storage device considering the device is write-protected."

The memory device is write-protected.

Unlock the write-protection on the memory device.

"Captured file exceeded max. number of pages per file. Cannot send the scanned information."

The maximum number of pages per file has been exceeded.

Reduce the number of pages in the transmitted file, and then resend the file. Encounter "Storage part", Scanner Reference .

"Connexion with LDAP server has failed. Cheque the server status."

A network mistake has occurred and connection has failed. Try the operation again.

• Endeavor the operation once more. If the message is still shown, the network may be crowded.

• In [System Settings], under [Administrator Tools], cheque the settings of LDAP server. For details, see "Programming the LDAP server", Network and System Settings Guide .

"Contains invalid character(s). Please re-enter."

The file name contains a graphic symbol that cannot be used.

Cheque the file name set at the time of scanning. For details virtually characters that can exist used in file names, see "Specifying the File Name", Scanner Reference .

"Destinations to which encrypted files will be sent comprise users without certificates or with invalid certificates. Bank check the destinations."

The destination's S/MIME certificates are invalid or cannot exist found.

Contact the ambassador.

"Destinations to which encrypted files will be sent incorporate users that could not exist verified by the certificates. Check the destinations."

Southward/MIME certificates are valid, but the Certificate Potency could not be found for the destination.

Contact the ambassador.

"Entered user code is non correct."

Y'all have entered an incorrect user lawmaking.

Cheque the authentication settings, and so enter a correct user code.

"Exceeded max. Email size. Sending E-mail has been cancelled. Check [Max. E-postal service Size] in Scanner Features."

The maximum eastward-mail size has been exceeded.

• In [Scanner Features], nether [Ship Settings], increase the size of [Max. Email Size].

• In [Scanner Features], under [Send Settings], set [Split up & Transport E-postal service] to [Yes (per page)] or [Yeah (per max. Size)].

"Exceeded max. No. of results to display. Max.: northward"

(A figure is placed at north.)

Search results have exceeded the max. displayable number.

Search again afterward changing the search conditions.

"Exceeded max. data chapters. Check scanning resolution, then printing Start key again."

The scanned data exceeded maximum information capacity.

Specify the scan size and resolution again. Note that it may not be possible to browse very big originals at a loftier resolution. See "Relationship between Resolution and Scan Size", Scanner Reference .

"Exceeded max. data chapters. Cheque the scanning resolution, then reset original(s)."

The scanned original exceeded maximum data capacity.

Specify the browse size and resolution once more. Note that it may not be possible to browse very large originals at a high resolution. Come across "Relationship between Resolution and Browse Size", Scanner Reference .

"Exceeded max. number of alphanumeric characters for the path."

The maximum number of specifiable alphanumeric characters in a path has been exceeded.

The maximum number of characters which can be entered for the path is 256. Check the number of characters you entered, and then enter the path over again.

"Exceeded max. number of alphanumeric characters."

The maximum enterable number of alphanumeric characters has been exceeded.

Bank check the maximum number of characters which can be entered, and so enter information technology again. See "Values of Various Set Items for Manual/Storage/Delivery Function", Scanner Reference .

"Exceeded max. number of files which can be sent at the same time. Reduce the number of the selected files."

The number of files exceeded the maximum number possible.

Reduce the number of files and transport them over again.

"Exceeded max. number of files which can be used in Document Server at the same time."

The maximum number of files that can be stored in the document server has been exceeded.

Check the files stored by the other functions, and then delete unneeded files. For details about how to delete files, see "Document Server", Copy and Certificate Server Reference .

"Exceeded max. number of pages per file. Practise y'all want to store the scanned pages every bit 1 file?"

The file being stored has exceeded the max. number of pages for i file.

Specify whether to shop the information or not. Scan the pages that were not scanned and store them every bit a new file. Meet "Storing Files Using the Scanner Function", Scanner Reference .

"Exceeded max. number of standby files. Endeavour again afterward the current file is sent."

The maximum number of standby files was exceeded.

In that location are 100 files waiting in the sending queue for email, Browse to Folder, or delivery functions. Wait until files have been sent.

"Exceeded max. number of stored files. Cannot ship the scanned data as capturing files is unavailable."

Also many files are waiting to be delivered.

Please endeavour once again after they have been delivered.

"Exceeded max. folio capacity per file. Press [Send] to ship the scanned information, or press [Abolish] to delete."

The number of scanned pages exceeded maximum page capacity.

Select whether to send the data then far.

"Exceeded max. page capacity per file. Press [Write] to write the scanned data to the retentivity storage device, or press [Abolish] to delete."

The browse could non exist completed because the maximum number of pages that can be scanned past this machine was exceeded during writing to the Retentiveness device.

Reduce the number of documents to exist written to the memory device and try again.

"Exceeded maximum number of file to store. Delete all unnecessary files."

Besides many files are waiting to be delivered.

Delight try once again after they have been delivered.

"Exceeded time limit for LDAP server search. Check the server status."

A network mistake has occurred and connection has failed.

• Try the operation once more. If the message is still shown, the network may be crowded.

• In [System Settings], under [Ambassador Tools], check the settings of LDAP server. For details, come across "Programming the LDAP server", Network and System Settings Guide .

"Invalid certificates or no S/MIME certificates were found."

The destination's S/MIME certificates are invalid or cannot be institute.

Contact the administrator.

"LDAP server authentication has failed. Check the settings."

The user name and countersign differ from those set for LDAP Authentication.

In [System Settings], under [Administrator Tools], cheque the settings of LDAP server. For details, run into "Programming the LDAP server", Network and Arrangement Settings Guide .

"Retentiveness is full. Cannot scan. The scanned data will be deleted."

Because of insufficient hard disk space, the first page could not be scanned.

Try one of the following measures:

• Look for a while, and then retry the scan operation.

• Reduce the browse area or scanning resolution. See "Items for Specifying Scan Settings", Scanner Reference .

• Delete unneeded stored files. Meet "Deleting a Stored File", Scanner Reference .

"Memory is full. Do you lot desire to store scanned file?"

Because there is non enough free difficult deejay space in the machine for storing in the Document Server, only some of the pages could be scanned.

Specify whether to employ the data or not.

"Memory is total. Press [Write] to write the current scanned data to the memory storage device, or printing [Cancel] to delete."

The browse could non be completed because there was insufficient hard disk retention at the time of saving to the retentivity device.

Select whether or not to salvage the scanned document to the memory device.

"Memory is total. Scanning has been cancelled. Press [Send] to ship the scanned information, or printing [Cancel] to delete."

Considering there is non enough free hard disk drive space in the machine for delivering or sending by email while storing in the Document Server, only some of the pages could be scanned.

Specify whether to use the information or not.

"Memory storage device non detected. Insert the device."

At that place is no memory device inserted.

Insert a memory device, or check to come across whether the retention device is properly inserted in the media slot.

"No paper. Load newspaper of 1 of the following sizes."

No newspaper is set in the specified paper tray.

Load paper of the sizes listed in the bulletin. Meet "Loading Paper", About This Auto .

"Now loading WSD... Please look."

WSD scanner function is being prepared.

Expect a while.

"Only one retention storage device can be used in one fourth dimension. Delight remove all other media to resume writing."

Simply one memory device can exist connected at a time.

Insert i memory device just in the media slot.

"Original is being scanned past another function. Switch to the following function, so printing the Stop central to abolish scanning or press the Beginning primal to continue."

A function of the machine other than the Scanner function is beingness used such as the Copier function.

Cancel the job in progress.

For example, press [Leave], and so press the [Copy] central. Next, press the [Clear/Finish] fundamental. When the message "The Clear / End key was pressed. Are you certain you want to stop scanning?" appears, press [End].

"Output buffer is full. Sending the data has been cancelled. Please try again afterward."

Besides many jobs are in standby country, and sending was canceled.

Retry sending after sending jobs in standby state completes.

"Preparing to send data... Delight look."

Data is being prepared for sending to a customer computer.

Wait until the data has been sent.

This message might reappear if the machine is operating on a mixed network or if changes were made to network settings during WSD scanning transmission. Check with your organisation ambassador.

"SMTP hallmark E-mail address and Administrator E-postal service accost mismatch."

The SMTP hallmark electronic mail address and the ambassador's e-mail address practice not match.

Contact the ambassador.

"Selected file is currently in use. File name cannot exist changed."

You cannot alter the name of a file whose status is "Waiting..." or that is beingness edited with DeskTopBinder.

Abolish transmission ("Waiting..." status cleared) or the DeskTopBinder setting, and then change the file proper name.

"Selected file is currently in use. Password cannot be changed."

You cannot change the countersign of a file whose status is "Waiting..." or that is existence edited with DeskTopBinder.

Cancel transmission ("Waiting..." status cleared) or the DeskTopBinder setting, and then change the password.

"Selected file is currently in utilise. User proper noun cannot exist changed."

Y'all cannot change the sender'southward name whose condition is "Waiting..." or that is being edited with DeskTopBinder.

Abolish transmission ("Waiting..." condition cleared) or the DeskTopBinder setting, and so alter the user name.

"Sending the data has failed. The data will be resent later."

A network error has occurred and a file was non sent correctly.

Wait until sending is retried automatically after the preset interval. If sending fails again, contact the network administrator.

"Some invalid destination(s) contained. Do you want to select merely valid destination(s)?"

The specified group contains email destinations and Scan to Binder destinations, either of which are incompatible with the specified transmission method.

In the message that appears at each transmission, press [Select].

"Some of selected files are currently in use. They could not be deleted."

You lot cannot delete a file which is waiting to exist transmitted ("Waiting..." status displayed) or whose information is being changed with DeskTopBinder.

Cancel manual ("Waiting..." status cleared) or the DeskTopBinder setting, and then delete the file.

"The destination list has been updated. Specified destination(s) or sender's proper noun has been cleared."

A specified destination or sender'south name was cleared when the destination listing in the delivery server was updated.

Specify the destination or sender's name again.

"The selected file(due south) contained file(southward) without admission privileges. Only file(s) with access privileges will exist deleted."

You lot accept tried to delete files without the authority to exercise so.

The files tin exist deleted by the file administrator. To delete a file which you are not authorized to delete, contact the administrator.

"Transmission has failed. Insufficient memory in the destination hard disk drive. To bank check the current status, press [Scanned Files Status]."

Transmission has failed. There was non enough gratuitous space on the hard disk of the SMTP server, FTP server, or client computer at the destination.

Allocate sufficient space.

"Transmission has failed. To check the current status, press [Scanned Files Status]."

While a file was beingness sent, a network fault occurred and the file could not exist sent correctly.

If the same bulletin appears again afterwards scanning again, the crusade could be a mixed network, or else network settings were changed during WSD scanner transmission. Check with your system administrator.

"Updating the destination listing has failed. Try once more?"

A network error has occurred.

Check whether the server is connected.

"Updating the destination listing... Delight look. Specified destination(s) or sender'due south name has been cleared."

The destination list is being updated.

If a destination or sender's name was already selected, re-select it afterwards this message disappears.

"You lot do not have the privileges to use this part."

The logged in user proper name does non have permission for the selected function.

Contact the administrator almost the permission for the required role.

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Source: http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001036/0001036377/view/trouble/unv/0064.htm

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